All orders are packed and shipped within one business day and tracking is sent to your email.

Orders in Australia (dispatched from Melbourne):
Australia Post 1 - 5 days

Orders in NZ (dispatched from Melbourne Australia):
Australia Post 3 - 9 days

Orders in the US (dispatched from Carrollton TX, USA):
USPS 1 - 6 days

Orders in Canada (shipped from Carrollton TX, USA):
USPS 3 - 10 days

Orders in the UK (shipped from Melbourne Australia):
Australia Post International 4 - 10 days

Rest of the world - Your order will be dispatched from our facility closest to your location:
5 - 20 days (Depending on location)

*If you have any questions, feel free to reach out via our live chat or send us an email to hello@hellosilky.com

90 Day Money Back Guarantee

We are happy to offer you a 90 day trial on all our products. If you are not satisfied with the results, simply follow our money-back guarantee protocol to apply for a refund.

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• How do I get a customised treatment plan?

For personalised guidance on tackling your skin concerns, simply email us at hello@hellosilky.com. Our team will ask a few questions and create a customized plan to help you achieve your skin goals.

• What is LED therapy best for?

LED therapy can boost collagen production, reduce fine lines and wrinkles, improve pigmentation and skin tone, minimise pores, combat acne-causing bacteria, and help reduce scarring.

• How often is it recommended to use the mask?

For optimal results, use the mask for 10 minutes daily.

• Does IPL hair removal hurt? 

Our IPL devices are designed to be painless. With features like Skin Cooling technology, most users experience no discomfort during treatment.

• How long does an IPL session take? 

Sessions can take just a few minutes for small areas, like the bikini line, chin or armpits, and about 30 minutes for treating your entire body.

• Which areas of the body can I use IPL on?

Our IPLs can be used on any part of your body, including Brazilian (bikini area), chin, upper lip, legs, armpits, arms. However, IPL should never be used on the labia minora, directly at the vagina, scrotum, anus, around the eyes, forehead, moles, tattoos and damaged skin. 

• Are there any additional FAQs on Hello Silky’s website?

Yes, you can find all the LED therapy FAQs here and IPL hair removal here. If you have further questions or need assistance, simply reach out to our team via our live chat (available Monday to Sunday, 8:00am - 10:00pm AEST) or by email at hello@hellosilky.com.