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90 Day Trial
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Hey beauties, thanks for stopping by!
Here at Hello Silky, we understand that choosing the right product for you online can be challenging.
That's why we are proud to offer a 90-day trial to give you peace of mind when purchasing any of our products. We simply ask you to follow our 90-day trial policy to ensure adequate use of our products.
If during this period you are not satisfied, and your purchase is eligible as per our money back guarantee policy, send it back to us, and we'll refund your money.
Please follow these easy steps to let us know you are trialling our products, so you can get a refund back once the 90-day trial has ended.
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Please read and understand our terms and conditions below:
1. To be eligible for a 90-day trial, you must have proof of purchase from Hello Silky.
2. On the day your parcel is delivered, email a customer care representative at hello@hellosilky.com a blank email with the subject header "90 Day Trial". This will initiate your trial process.
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3. Trial the product(s) for at least 80 days from the date of purchase, but no more than 90 days.
4. Make sure the product is used as recommended on our website and user manual. We may ask for proof of proper usage of the product.
5. If you are not completely satisfied by the performance of our product(s) or your results, email a customer care representative via the same email sharing your review and money-back request.
6. Once approved, return the product(s) (in their original packaging) via traceable mail service within 90 days from the date of purchase to the address provided by our customer care representative.
7. Once your item is returned, the product's purchase price will be refunded to you. However, actual postage costs for the sending and returning of the product(s) are the full responsibility of the claimant and, unfortunately, are not refunded.
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All steps above must have been actioned to be eligible for a refund under the 90 day trial.
*The most significant determining factor for a successful treatment is simply consistency, using the product as advised, and for the recommended period of time.
This policy excludes returns without proof of purchase. Used products must adhere to our 90-day money-back guarantee policy outlined above to be eligible for a refund under the 90 days trial. Products that have been unsealed and opened are regarded as "used," and due to hygiene reasons, they are not eligible for a refund for change of mind.
We reserve the right to reject a refund in the event that we are not satisfied (acting reasonably) with the supporting evidence provided to us.
Hello Silky is operated by UVN Enterprises PTY LTD, an Australian registered business that operates under Australian consumer law.
Unsure about which device is best for you?
We are here to help and are happy to answer any questions you may have. If you are unsure about which product is best for you, send us a message on our live chat; we are always online (Mon - Sun, 8:00 am to 10:00 PM AEST). We typically reply right away or within a few minutes.
Loving your results? We'd love to hear about your progress too! Let us know by contacting our team at hello@hellosilky.com.
If you have any questions, please contact us, and we'll get back to you in a snap.
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