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90 Day Risk Free Trial

Thanks for stopping by!

Here at Hello Silky we understand that choosing the right product for us online can be hard.

That's why we're proud to offer a 90 day Risk-Free trial to give you peace of mind when purchasing any of our products. If for any reason during this period you are not satisfied, send it back to us and we'll refund your money...no questions asked! We simply ask you to follow our 90 day trial policy to ensure adequate use of our products. 

Please follow these easy steps to let us know you are trialing our products, so you can get a refund back once the 90 day trial has ended:

Please read and understand our terms and conditions below.


1. To be eligible for a 90 day trial, you must have the proof of purchase from Hello Silky.

2. On the day your parcel is delivered, email a customer care representative at hello@hellosilky.com a blank email with the subject header "90 Day Trial”.

3. Trial the product(s) for at least 80 Days from date of purchase, but for no more than 90 days.

4. Make sure the product is used as recommended on our website. We may ask for proof of proper usage of the product if applicable. 

5. If you are not completely satisfied by the performance of our product(s) or your results, email a customer care representative via the same email sharing your review and money-back request.

6. Once approved, return the product(s) (in their original packaging) via traceable mail service 90 days from date of purchase to the address provided by our customer care representative.

7. To be eligible for a refund, all steps above must have been actioned.

8. Once returned, our product's purchase price will be refunded to you. Real postage costs for the sending and return of our the product(s) are the full responsibility of the Claimant and unfortunately will not be refunded.

 

*The greatest determining factor for a successful treatment is simply consistency, using your device as advised, and for the recommended period of time.

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Hello Silky is operated by UVN Enterprises PTY LTD, an Australian registered business which operates under the Australian consumer law. 

 

Loving your results? We’d love to hear about your progress too!

 

If you have any questions please contact us and we'll get back to you in a snap.