Shipping policy
We ship to all locations worldwide!
We are excited to announce that we currently offer FREE shipping for orders above $50 AUD.
Hello Silky is a registered Australian business located on the Gold Coast. We take pride in our efficient global shipping process.
Shipping and Delivery Time: All orders are dispatched within one business day, and you will receive tracking details via email as soon as your parcel is dispatched.
All orders are shipped from our facility in Gold Coast, Australia, via Australia Post.
98% of all parcels are delivered within the estimated timeframes shown at checkout!
In the event of any delivery delays caused by the courier or unexpected factors, we guarantee to provide you with comprehensive guidance and support throughout the transit of your parcel.
Thank you for choosing our products. If you have any questions or concerns, please email us at hello@hellosilky.com or reach out via our live chat portal for faster support.
Shipping times
For orders in Australia:
Australia Post Standard
2 - 5 days
Australia Post Express
1 - 2 days
For orders in NZ:
Australia Post International Standard delivered by NZ Post
5 - 9 days
Australia Post International Express delivered by NZ Post
3 - 6 days
For orders in the US:
Australia Post International Standard delivered by USPS
2 - 6 days
Australia Post International Express delivered by USPS
1 - 2 days
For orders in Canada:
Australia Post International Standard delivered by Canada Post
5 - 10 days
Australia Post International Express delivered by Canada Post
3 - 7 days
For orders in the UK:
Australia Post International Standard delivered by Royal Mail
6 - 12 days
Australia Post International Express delivered by Royal Mail
4 - 7 days
Rest of the world - Your order will be dispatched from our facility closest to your location:
Standard:
7 - 20 days (Depending on location)
Express:
5 - 12 days (Depending on location)
Hello Silky headquarters is located on the Gold Coast, Australia. If you have any questions, please contact us through our live chat or send us an email at hello@hellosilky.com.
HANDLING
To ensure a smooth and satisfactory experience, we have implemented the following handling procedures:
Dispatch and Tracking: All orders will be dispatched within one business day. Rest assured, every order will include tracking from dispatch to delivery, allowing you to easily monitor its progress.
Quality Inspection and Packaging: Prior to dispatch, all orders undergo a thorough quality inspection. We take great care in packaging your items in durable materials to safeguard against any damage during transit.
Address Responsibility: Please ensure that the shipping address provided is accurate and valid. Hello Silky cannot be held responsible for delays or lost shipments resulting from incorrect or invalid addresses.
Transit and Couriers: While we work with trusted third-party couriers to deliver our parcels worldwide, once the parcel has been shipped, any delays during transit are beyond our control. We appreciate your understanding in such situations. *98% of parcels are delivered within the estimated timeframes mentioned above.
SHIPPING ENQUIRIES: For any shipping-related inquiries, please reach out to us at hello@hellosilky.com or via our live chat. Our team will be more than happy to assist you.
90 DAY MONEY-BACK GUARANTEE: Hello Silky is proud to offer a 90-day money-back guarantee if you are dissatisfied with the device. For more details on our guarantee, please refer to our 90-day guarantee policy.
REFUNDS & RETURNS: We gladly offer a full refund on our products if you change your mind and the products are returned in their original, unused, and sealed condition within 30 days. Please note that the refund amount will be reduced by the actual shipping cost incurred for both sending and returning the product. The customer will be responsible for covering any shipping and customs costs associated with the return. If you wish to initiate a return, please contact us via email at hello@hellosilky.com.