Shipping policy

 

WE ARE CURRENTLY OFFERING FREE SHIPPING FOR ALL ORDERS IN AUSTRALIA AND NZ. 

Hello Silky is operated by UVN Enterprises PTY LTD, an Australian registered business. 

SHIPPING DELIVERY TIME. Most orders are processed, packed, and shipped within one business day. 

All parcels are shipped via Australia Post, with express delivery available at a discounted price.  

Most parcels arrive within the time mentioned for your location. 

Please note, there may be delays in transit due to COVID19, especially if you are outside of Australia. 

We guarantee complete guidance during transit of your parcel in the event of delivery delays during COVID19. 

SHIPPING

All our orders are packed and shipped from our facilities in Melbourne or Gold Coast Australia within one business day! 


Shipping times for orders in Australia:

 

Australia Post Standard

2 - 5 days

Australia Post Express Parcel

1 - 2 days

Shipping times for orders in NZ:

 

Australia Post International Standard

5 - 9 days 

Australia Post International Express

3 - 6 days

Shipping times for orders in the US, UK, and Canada:

Australia Post International Standard 

7 - 18 days

Australia Post International Express

6 - 10 days



Rest of the world:

Australia Post International Standard 

7 - 20 days (Depending on location)

Australia Post International Express 

5 - 12 days (Depending on location)

Hello Silky headquarters is located in Gold Coast, Australia. If you have any questions, please contact us through our live chat or send us an email at hello@hellosilky.com.

 

HANDLING

All orders will typically be dispatched within 1-2 business days from the warehouse, and all orders will include tracking from dispatch to delivery. All orders are inspected for quality before dispatched and are shipped in durable packaging to ensure your purchase is not damaged during transit. Hello Silky is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses. It is always in our best interests to make sure you receive your parcel on time, and Hello Silky will assist as much as possible in tracing a missing parcel. Hello Silky is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to hello@hellosilky.com

90 DAY MONEY-BACK GUARANTEE

Hello Silky is proud to offer a 90-day money-back guarantee if you are dissatisfied with our Handset; for more details on our guarantee, please check our 90-day guarantee policy.

REFUNDS & RETURNS

Hello Silky will offer a full refund on our products if returned in the original, unused condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and returning. The customer will be required to pay any shipping and customs costs to return our products. If you wish to return your product, please email us at hello@hellosilky.com.